Control Payment Options on AlarmPayments.com

Overview

You can now control how subscribers can pay when they log into AlarmPayments.com, giving you the flexibility to allow or restrict credit card and/or checking account debit payments on a per-account basis.

Why This Matters

This feature gives you strategic control over payment methods for different situations:

• Prevent subscribers from paying large installation invoices with credit cards (avoiding high processing fees)
• Still allow online payments via ACH debit to checking accounts
• Maintain credit card recurring charges while restricting one-time credit card payments

How Payment Restrictions Work

Restricting Credit Card Payments

When you uncheck "Allow Credit Card Payment" on the subscriber's account:

• The credit card option is grayed out on the AlarmPayments.com portal
• Subscribers can still pay online via ACH debit to their checking account
• Credit cards set up for recurring charges continue to work normally

Re-enabling Credit Card Access

Once large invoices are paid, you can easily add credit card access back to the subscriber's account by checking the "Allow Credit Card Payment" option again.

Common Use Cases

1. Large Installation Invoices

Scenario: A new subscriber has a $5,000 installation invoice.

Solution:

• Turn off credit card payments online
• Allow ACH debit payments only
• Avoid high credit card processing fees on the large invoice
• Re-enable credit card payments once the installation is paid

2. Credit Card Chargebacks

Scenario: A subscriber initiates a chargeback on a credit card transaction.

Solution:

• Credit card industry rules restrict charging the card again
• Disable credit card payments for that subscriber
• Direct them to pay via ACH debit to a bank account
• Avoid potential additional chargebacks

How to Configure Payment Options

Accessing the Settings

1. Open the subscriber's account
2. Navigate to the Email / Misc Tab
3. Locate the "Allow Credit Card Payment" checkbox

Note: Only logins with supervisor permissions can edit this setting.

Setting Options

• Checked - Subscriber can pay via credit card and ACH debit
• Unchecked - Subscriber can only pay via ACH debit (credit card option is grayed out on the portal)

Key Benefits

• Fee Management - Reduce processing fees on large invoices
• Chargeback Protection - Control payment methods after chargebacks occur
• Flexibility - Maintain recurring credit card charges while restricting one-time payments
• Account Control - Adjust payment options at any time based on business needs
• Customer Convenience - Subscribers can still pay online even when credit cards are restricted

Important Notes

• This setting only affects online payments through AlarmPayments.com
• Recurring charges set up with credit cards will continue to process normally
• ACH debit payments remain available even when credit cards are disabled
• Only users with supervisor permissions can change these settings

Need Help?

Still have questions? Contact Cornerstone Holding Co. 847-405-9517 or email us customer.success@alarmbills.com