How to Process a Manual Payment on an Autopay Invoice

You can manually process a payment for an invoice that's set for future autopay. This will ensure the customer's payment is processed immediately while keeping their autopay settings active for the next billing cycle.

1. From the customer's account, click Invoice History.

2. Highlight and select the invoice with the future autopay date.

3. Click Payments.

4. Highlight the $ amount field and press the Delete key.

5. Click OK.

6. Click YES to clear the rest of the fields.

7. Click YES to confirm the customer still owes the balance.

8. Process the payment through AlarmPayments.com.

Note: This process removes the future payment posting from the current invoice, but it does not disable autopay in the Recurring Charges section. This allows autopay to function normally for the next billing cycle.