How to Process a Manual Payment on an Autopay Invoice

Modified on Wed, 29 Apr at 5:39 PM

Overview

This guide explains how to manually process a payment for an invoice that is already scheduled for future autopay. Use this process when you need a customer's payment to be collected immediately — without disrupting their autopay settings for future billing cycles.

This workflow applies to billing administrators and account managers working within a customer's account.

Before You Begin

Before starting, confirm the following:

You have access to the customer's account in your billing system.
The invoice you are processing shows a future autopay date.
You have access to AlarmPayments.com to complete the payment transaction.

Steps: Manually Process a Payment on a Future Autopay Invoice

Navigate to Invoice History. From the customer's account, click Invoice History.
Select the invoice. Highlight and select the invoice that shows the future autopay date.
Open the Payments screen. Click Payments.
Clear the amount field. Highlight the $ amount field and press the Delete key to remove the value.
Confirm the action. Click OK.
Clear the remaining fields. Click YES when prompted to clear the rest of the fields.
Confirm the balance. Put a check in 'Customer still owes' checkbox. Then Click > OK.
Process the payment. Complete the payment transaction through AlarmPayments.com.

⚠️ IMPORTANT

This process removes the future payment posting from the current invoice, but it does not disable autopay in the Recurring Charges section. Autopay will continue to function normally for the next billing cycle.

Need Additional Help?

Our Customer Success team is here to assist you.

Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com