Make a Payment via AlarmPayments.com

Overview

This guide covers two ways to process a one-time payment through the AlarmPayments.com portal: directly from a customer's account in Cornerstone (for staff processing payments on behalf of a customer), or by visiting the website directly (for customers paying their own bill, or for staff working outside of Cornerstone).

Method 1: Processing a Payment from Cornerstone

Use these steps when you are processing a payment on behalf of a customer.

Step 1 — Find the Account

1. Open the customer list: Click the Customer Icon from the main screen.
2. Locate the customer: Search for and select the correct customer account to open their profile.
   
   

Step 2 — Launch the Payment Portal

1. Open the portal: Click the Alarm Pay Button within the customer's account. This will securely launch the AlarmPayments.com portal.
   
   

   
   (Your payment portal will show your company branding)
   
   
   

2. Begin payment: Once the portal loads, click the Make Payment button.
   
   

Step 3 — Complete the Payment

1. Review invoices: Review the list of open invoices. Uncheck any invoices that should not be included in this payment.
   
   
   
2. Select a payment method: Scroll down and choose the applicable payment method (e.g., Credit Card, eCheck/ACH).
   
   
3. Enter payment details: Add the required payment information into the fields provided.
4. Continue: Click Continue.
   
   
5. Review and agree: Review the payment details for accuracy, then check the box to agree to the Online Payment Agreement.
   
   
   
6. Confirm: Click Confirm Payment.
   
   
7. Submit: Click Submit to process the transaction.
   
   

Method 2: Paying Directly on the Website

Use these steps when guiding a customer to pay their own bill, or if you are paying outside of Cornerstone.

Step 1 — Access the Portal

1. Navigate to the portal: Open a web browser and go to Alarmpayments.com.
   
   
2. Enter credentials: Enter the Customer Number and the billing Site Zip Code.
3. Proceed: Click Next.

Step 2 — Follow the Payment Steps

Once logged in, the process follows the same flow as Method 1. The customer will need to:

1. Begin payment: Click Make Payment.
2. Review invoices: Review open invoices and uncheck any they do not wish to pay.
3. Select payment method: Select a payment method and enter their payment information.
4. Continue and confirm: Click Continue, agree to the terms, and click Confirm Payment to finalize the transaction.

Need Additional Help?

Our Customer Success team is here to assist you.

Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com

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