How to Change or Remove a Late Fee on an Invoice

Overview

This guide explains how to change or remove a late fee on a customer's invoice directly from their account. Use this process whenever a late fee needs to be adjusted to a different amount or waived entirely.

Before You Begin

If the customer's account has the late fee setting enabled, the late fee may automatically regenerate after you remove it. To prevent this, toggle the account setting to Late Fee = NO before proceeding with the steps below.

Steps: Change or Remove a Late Fee

1. Navigate to the customer's account.
2. Click Invoice History.
   
   
   
3. Highlight the invoice you need to change.
4. Click Change Late Fee.
   
   
   
5. Enter $0 to remove the fee, or enter the desired amount to adjust it.
   
   
   
6. Click OK to save the change.

⚠️ IMPORTANT

If the late fee setting is enabled on the customer's account, the late fee may automatically regenerate on the invoice after it is removed. To prevent this from happening, first toggle the account setting to Late Fee = NO, then follow the steps above.

Need Additional Help?

Our Customer Success team is here to assist you.

Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com

Copyright © 1999–2026 Cornerstone Billing Solutions. All rights reserved.