How to Change or Remove a Late Fee on an Invoice

Modified on Fri, 15 Aug at 3:45 PM

Follow these steps to change or remove a late fee from a customer's invoice.

From the customer account, click Invoice History.
Highlight the invoice you need to change.
Click Change Late Fee.
Enter $0 (or the desired amount) in the field.
Click OK.

Note: If the late fee setting is enabled for the customer's account, the late fee may automatically regenerate on the invoice. To prevent this, first toggle the account setting to Late Fee = NO, and then follow the steps above.