See if Customer Paid Through Cornerstone

Modified on Wed, 29 Apr at 6:06 PM

Overview

This article explains how to confirm that a customer's payment has been received and recorded. The method you use depends on how the customer made their payment — either through AlarmPayments.com or by check.

For Payments Made Via AlarmPayments.com

Use the customer's Invoice History to check for a pending transaction indicator.

Go to the customer's account.
Click Invoice History.
Check for a blue "A" next to the invoice. This indicates a pending transaction.

⚠️ IMPORTANT

A blue "A" icon indicates a pending transaction — it does not necessarily confirm a completed payment. Monitor the account to verify the transaction settles successfully.

For Payments Made Via Check

There are two reporting methods available to confirm a check payment. Use whichever best fits your needs.

Method 1: Check Ledger

Click Reports.
Click the Financial Tab.
Select Check Ledger.
Enter the Date Range.
Enter the Check Number.
Check the Prepaid Credit Box.
Click Run Report.

Method 2: Cash Receipts

Click Reports.
Click the Financial Tab.
Select Cash Receipts.
Enter the Date Range.
Filter for the specific customer.
Click Run.

Quick Reference: Which Method to Use

Payment Method	Where to Confirm	What to Look For
AlarmPayments.com	Invoice History	Blue "A" icon next to the invoice
Check	Reports → Financial → Check Ledger	Match by date range and check number
Check	Reports → Financial → Cash Receipts	Filter by customer and date range

Need Additional Help?

Our Customer Success team is here to assist you.

Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com