How to Verify a Payment from AlarmPayments.com
If a customer's payment was processed through AlarmPayments.com, you can check its status by reviewing the Correspondence Log.
From the customer's account, click Correspondence Log.
Look for items where the Action is "Apay."
Review the Response Note for the outcome of the transaction.
Understanding the Response Notes
AlarmPay Did Not Update: This indicates that the complete steps to submit the payment were not taken by the user.
ACH Payments: ACH payments are not immediately posted as approved or declined. They will show as pending until the funds are confirmed.
Credit Card Payments: The response will explicitly state whether the payment was approved or declined.
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