Show Email Invoices

Overview

Use the Correspondence Log to verify whether an invoice email was successfully sent to a customer. This quick reference shows you exactly where to look and what to check.

How to Check Invoice Email History

1. Open the customer account. Navigate to the relevant customer record in the system.
2. Click Correspondence Log. Locate and click the Correspondence Log option within the account.
3. Review the log entries. Look for entries where both conditions below are met:

Any log entry matching both criteria confirms that an invoice email was sent from this account.

⚠️ IMPORTANT

Filter by Action = Email and confirm the Description contains Invoice — both conditions must be present to confirm an invoice email was sent. Entries with other action types (e.g. Print, Cornermail) indicate a different delivery method was used.

Related Articles

You may also find the following articles helpful when working with invoice delivery and account history in Cornerstone Billing Solutions:

• How to Print an Invoice with an Alarmpayments.com AD — for printing a single invoice and selecting a delivery method including Email, Print, or Cornermail.
• What is Invoice History and What Can I Run from It? — for an overview of the Invoice History section and available report options.
• How to Search for an Invoice — for locating a specific invoice quickly from the Customer List screen using an invoice number.
• How to Post a Payment to a Customer Account — for applying a payment against one or more outstanding invoices.

Need Additional Help?

Our Customer Success team is here to assist you.

Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com

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