If invoice was created in this month: From customer account > Click Invoice History > Highlight and select Invoice > Click Payments > Highlight & delete amount field > Click Ok > Click Yes To Clear Payment Fields > Click Ok > Pop up will Appear That Customer still Owes and Payment should be posted as Credit > Click Ok > Notification that Prepaid Credit was created will appear > Click Ok > Adjustment Record will Appear > Add Notes if needed or Click OK to close > Invoice is now unposted > Open Invoice > make Edits to Line Items > Reapply Credit when Complete
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