The Correspondence Log Icon is one of the first places you should look to track customer communications and payment submissions through the Alarm Payment Portal.
What the Correspondence Log Records
The Correspondence Log tracks a wide variety of customer interactions and communications:
- Payment submissions through the Alarm Payment Portal
- Statements that have been sent out
- Reprints
- Emails
- Letters
- Collection calls
- Successful payment submissions
- Declined payments
When to Check the Correspondence Log
Verifying Payment Submissions
If you are unsure whether you submitted an AlarmPayments transaction for a past due invoice, or if Cornerstone or the Subscriber has submitted payment, check the Calls & Mailings Icon (Correspondence Log).
Understanding Payment Sources
If you are looking at the payments in an Invoice and do not fully understand where a payment came from, the Correspondence Log Icon is a good first place to look.
What You'll Find:
- When a payment was successfully submitted via the Alarm Payment Portal
- When a payment was declined
- Who submitted the payment (dealer, subscriber, or Cornerstone)
Benefits
The Correspondence Log provides:
- Complete audit trail of all customer communications
- Payment submission history and status
- Collection effort tracking
- Verification of statements and emails sent
- Quick reference for payment troubleshooting
Need Help?
Still have questions? Contact Cornerstone Holding Co. 847-405-9517 or email us customer.success@alarmbills.com
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