Correspondence Log

Modified on Mon, 13 Apr at 7:05 PM

Overview

The Correspondence Log is one of the first places you should look to track customer communications and payment submissions through the Alarm Payment Portal. It provides a complete audit trail of all customer interactions, giving you quick insight into payment history, collection efforts, and statements sent.

Accessing the Correspondence Log

The Correspondence Log is accessed from within the Customer Maintenance screen. Look for the Correspondence Log icon in the left-hand navigation panel of the customer record.

What the Correspondence Log Records

The Correspondence Log tracks a wide variety of customer interactions and communications, including:

Communication / Activity Type
Payment submissions through the Alarm Payment Portal
Statements that have been sent out
Reprints
Emails
Letters
Collection calls
Successful payment submissions
Declined payments

When to Check the Correspondence Log

Verifying Payment Submissions

If you are unsure whether you submitted an AlarmPayments transaction for a past due invoice, or if Cornerstone or the Subscriber has submitted payment, check the Calls & Mailings Icon (Correspondence Log).

Understanding Payment Sources

If you are looking at the payments in an Invoice and do not fully understand where a payment came from, the Correspondence Log Icon is a good first place to look.

What You'll Find:

When a payment was successfully submitted via the Alarm Payment Portal
When a payment was declined
Who submitted the payment (dealer, subscriber, or Cornerstone)

Benefits

The Correspondence Log provides:

Complete audit trail of all customer communications
Payment submission history and status
Collection effort tracking
Verification of statements and emails sent
Quick reference for payment troubleshooting

Need Additional Help?

Our Customer Success team is here to assist you.

Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com