When creating a prepaid or discount credit. Please check your settings carefully. In the image below the two highlighted sections can cause issues with applying a credit if these items are not selected correctly.
1. Credit Can Be Applied To These Invoice Types - This allows you to specify which invoice type a credit can be applied to Recurring or Product. Uncheck to stop the credit being applied to that invoice type.
2. Apply To Invoices Dated After - This specifies that the credit can only be applied to invoices created AFTER the date in this field.
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