Overview
If you have identified a duplicate payment on your account, you will need to contact Cornerstone Billing Solutions directly to request a void. Duplicate payments cannot be voided from within the customer portal — our Customer Success team will handle the process on your behalf.
⚠️ IMPORTANT
You are unable to void a duplicate payment yourself. To request a payment to be voided, you must contact Cornerstone directly using one of the options below.
How to Request a Void
To request that a duplicate payment be voided, please reach out to our Customer Success team using one of the following contact options:
- Email: Send an email to customer.success@alarmbills.com.
- Phone: Call Cornerstone at 847-405-9517 x1.
Need Additional Help?
Our Customer Success team is here to assist you.
Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com
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