How to Review Refund Details in the Support Log

Modified on Wed, 29 Apr at 12:56 PM

Overview

To review the details of a refund, you can check the support notes associated with the customer's account. This article walks you through locating and reading the relevant support note.

Steps to Review a Refund

Open the Support Notes. From the customer account, click on Support Notes.
Select the relevant support note. Highlight and select, or double-click, the relevant support note.
Review the refund details. Read through the support note to find the details of the refund.

Need Additional Help?

Our Customer Success team is here to assist you.

Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com