How to Refund a Customer Invoice

Follow these steps to process a refund for a customer invoice.

1. From the customer account, click Invoice History.

2. Highlight the specific invoice to be refunded.

3. Click "Refund" in the toolbar.

4. Click "Yes" on the pop-up notification.

5. Click "Ok".

6. A support note window will appear. Add the reason for the refund in the provided field.

7. Click "Ok" to save the note and complete the refund process