Change Zip Codes On Mailed Out Invoices

Overview

This article explains how to update the zip code that appears on a customer's invoice. The zip code used depends on whether the account has a separate "Bill-To" address configured. Follow the scenario below that applies to your account.

⚠️ IMPORTANT

If a customer has a "Bill-To" address set up, it will always override the main address on the invoice — even if the main address zip code is updated. Be sure to edit the correct zip code field based on your account's configuration.

Scenario 1: Account Has a Separate "Bill-To" Address

If a customer has a specific "Bill-To" address configured, that address will always take priority on the invoice. Update the zip code here:

1. Go to the Customer Record.
2. Click the Email/Misc Tab.
3. Find the Bill To Zip field and edit the zip code.
4. Click OK to save your changes.

Scenario 2: Account Does NOT Have a "Bill-To" Address

If the "Bill-To" address fields are blank, the system will use the main address from the General screen. Update the zip code here:

1. Go to the Customer Record.
2. On the General Screen, find and edit the main Zip Code field.
3. Click OK to save your changes.

Need Additional Help?

Our Customer Success team is here to assist you.

Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com

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