How to Change the Post On Date for Autopay Invoices

You can change the "Post On" date for future invoices and correct invoices that have already been posted as paid but not yet processed.

For Future Invoices

1. From the customer account, click Recurring Charges.

2. Highlight the charge that is set to autopay.

3. Review the date in the "Post On" field.

4. Select the appropriate new date.

5. Click OK to save.

For Current Invoices (Posted as Paid, but Not Processed)

1. First, follow the steps above for future invoices to change the "Post On" date.

2. Then, from the customer account, click Invoice History.

3. Highlight the invoice with the future paid posting.

4. Click Payments.

5. Highlight the $ amount and press the Delete key.

6. Click YES to clear all fields.

7. Click OK.

8. Click OK again to confirm the customer still owes the amount.

9. Highlight the invoice.

10. Click the AUTOPAY icon.

11. Click OK to slide the invoice into the autopay file with the new date.