Re-open an Account Closed By Mistake

Modified on Mon, 13 Apr at 4:27 PM

Overview

This article explains how to re-open a previously closed customer account. The process involves two main parts: re-opening the customer's account and then re-activating their recurring charges (RMR).

Re-open the Account

Go to the Customer Account that was closed.
Find the Closed Field and highlight the date in it.
Delete the date from the field so that it is blank.
You will get a popup notification asking if you want to reopen the account.
Click Yes. If necessary, change or add RMR / Recurring Charges.
Click OK to save the change.

⚠️ NOTE

To enter a new RMR and payment method, see the related article: How to Insert a Recurring Charge.

Need Additional Help?

Our Customer Success team is here to assist you.

Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com