Re-open an Account Closed By Mistake

Modified on Thu, 23 Oct at 10:05 AM

This process involves two main parts: re-opening the customer's account and then re-activating their recurring charges (RMR).

 

Re-open the Account

  1. Go to the Customer Account that was closed.

  2. Find the Closed Field and highlight the date in it.

  3. Delete the date from the field (so it is blank).

  4. Click OK to save the change.


Note: To enter a new RMR and payment method > See Our Article "Insert a Recurring Charge"

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