You can write off invoices by following these steps:
Click the Payments Icon.
Click Post Payments.
Click the magnifying glass icon.
Search for and select the customer.
Click OK.
Tag all the invoices you want to write off.
Click 'Write Off Tagged Invoices'.
Click Yes on the first confirmation prompt.
Click Yes on the second confirmation prompt.
Click OK.
Click Cancel to exit the screen.
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