When you encounter an email bounce, the support note will help you identify the type of bounce and guide you on the next steps.
Bounce-Perm (Permanent Bounce)
This type of bounce indicates that the email address is invalid or no longer exists.
Action: Contact your customer to get a valid email address.
Bounce-Trans (Transient Bounce)
A transient bounce is temporary. This can be caused by a full inbox, a server being down, or sometimes by out-of-office replies that cause a delay. The email address itself is usually correct.
Action: Contact your customer to verify their address is correct. For more information, please call Cornerstone.
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