How to Stop a Recurring Charge

Modified on Mon, 13 Apr at 2:37 PM

Overview

This article explains how to stop a recurring charge on a customer account in Cornerstone. To prevent a charge from continuing, you must enter a stop date on the customer's Recurring Charges tab. Be sure to review the important timing note at the bottom of this article to avoid generating an unwanted invoice.

Steps to Stop a Recurring Charge

Open the Recurring Charges tab. From the customer account, click the Recurring Charges tab.
Select the charge(s) to stop. Highlight and select the charge or charges you want to stop.
Open the Stop Date calendar. Click the calendar icon for the Stop Date field.
Enter the desired stop date. Select or type the date on which the charge should stop.
Confirm the date. Click OK.
Save the changes. Click OK again to save.

⚠️ IMPORTANT

If you want to prevent the next invoice from being generated, the stop date must be at least one day prior to the current Next Date. If the stop date is on or after the current Next Date, Cornerstone will still generate the next invoice for that customer.

Need Additional Help?

Our Customer Success team is here to assist you.

Phone: 847-405-9517 x1
Email: customer.success@alarmbills.com