How to Reassign a Ticket to a Different Customer

You can reassign a ticket to a new customer from the main Ticket Icon or from within an existing customer's account.

Method 1: From the Ticket Icon

1. Click the Ticket Icon.

2. Highlight the ticket you want to reassign.

3. Click Reassign.

4. Click the magnifying glass icon to search for the new customer.

5. Double-click or click Select on the customer's name.

6. Click OK.

Method 2: From Within a Customer's Account

1. From inside the customer's account, click the Apt/Svc History tab.

2. Click the Tickets Tab.

3. Highlight the ticket you want to reassign.

4. Click Reassign Ticket.

5. Click the magnifying glass icon to search for the new customer.

6. Double-click or click Select on the customer's name.

7. Click OK.