When you email an Appointment or Ticket that has a date and time, a corresponding calendar file is also emailed that can be added to the recipient's calendar program.
Benefits
This feature allows you to:
- Notify subscribers and have them add the appointment to their calendars
- Avoid double bookings if you use another calendar for your techs
- Keep everyone synchronized with scheduled appointments
How It Works
Setting Up the Appointment
- Put in the date / time and assign a tech to the ticket or appointment
- Choose your email option:
- Print/Email the ticket to the tech and/or the subscriber
- Email only the appointment information (no ticket) directly from the ticket
What Gets Sent
Ticket Email Includes:
- The ticket details
- A calendar file (.ics format)
Calendar File:
- Can be added to the recipient's calendar program (Outlook, Google Calendar, Apple Calendar, etc.)
- Contains all appointment details including date, time, and description
Automatic Tracking
The Calls and Mailings Log automatically records the communication, providing a complete audit trail of appointment notifications sent.
Use Cases
- Customer Notifications: Send appointment details to subscribers so they can add service appointments to their personal calendars
- Technician Scheduling: Email techs their scheduled appointments with calendar files they can import
- Multi-Calendar Management: Keep your Cornerstone calendar in sync with other calendar systems your team uses
Need Help?
Still have questions? Contact Cornerstone Holding Co. 847-405-9517 or email us customer.success@alarmbills.com
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